Privacy Policy

Overview

This Privacy Policy applies to information collected through this website, contact forms, quote requests, phone calls, emails, appointment requests, and other communications with Mark Francis Insurance.

We help customers review insurance options for home, auto, renters, business, life, motorcycle, and other personal insurance needs. Because insurance often requires personal details, we try to keep our privacy practices clear and easy to understand.

Information we collect

The information we collect depends on how you interact with us and what type of insurance help you request.

Information you provide to us

• Name, phone number, email address, mailing address, and preferred contact details.
• Information submitted through quote forms, contact forms, appointment requests, or email messages.
• Insurance-related details, such as property information, vehicle information, driver information, household details, business information, coverage needs, policy preferences, and claims-related information.
• Information needed to prepare, review, service, or update an insurance quote or policy.
• Any other information you choose to share with us during a call, message, or consultation.

Information from other sources

When allowed by law and needed for insurance services, we may receive information from insurance carriers, underwriting systems, consumer reporting agencies, public records, claim databases, or other service providers involved in the quote or policy process.

Website information

When you visit our website, we may collect basic technical information such as your IP address, browser type, device type, pages visited, date and time of visit, referral source, and general website usage data.

How we use information

We use personal information for practical insurance and business purposes, including to:

• Respond to your questions, quote requests, messages, and appointment requests.
• Prepare, review, compare, update, or service insurance quotes and policies.
• Communicate with you by phone, email, text message, or mail about your request, quote, policy, or account.
• Help verify information needed for underwriting, eligibility, pricing, policy changes, or claim-related support.
• Maintain business records and meet legal, regulatory, licensing, compliance, and security obligations.
• Improve our website, forms, customer experience, and internal processes.
• Detect, prevent, or respond to fraud, misuse, unauthorized activity, or security issues.

How we share information

We do not sell your sensitive personal information or biometric data. We also do not sell your personal information to unrelated companies for their independent marketing lists.

We may share information when needed to provide insurance services, operate our business, or comply with the law.

We may share information with:

• Insurance carriers, underwriters, brokers, claim representatives, and insurance-related service providers.
• Technology vendors that help operate the website, contact forms, email, phone systems, customer management tools, quoting tools, analytics, security, or business operations.
• Government agencies, regulators, law enforcement, courts, or other parties when required or permitted by law.
• Professional advisors, such as attorneys, accountants, auditors, or compliance consultants.
• Another business if there is a merger, sale, transfer, or restructuring involving all or part of our business.

Insurance privacy notice

Some information collected for insurance purposes may be considered nonpublic personal financial information or sensitive personal information under applicable law.

We may collect this information from:

• Applications, quote forms, policy forms, or other documents you submit.
• Your transactions or communications with us, insurance carriers, affiliates, or service providers.
• Consumer reporting agencies, public records, claim databases, underwriting tools, or other sources allowed by law.

We limit access to insurance-related personal information to people and service providers who need it to provide products or services, support business operations, or meet legal requirements.

We do not disclose nonpublic personal financial information about customers or former customers except as permitted or required by law, including for insurance quoting, underwriting, servicing, claims support, fraud prevention, compliance, or other authorized business purposes.

Cookies and website data

Our website may use cookies, analytics tools, pixels, server logs, or similar technologies to understand how visitors use the site and to help improve performance.

These tools may collect information such as pages viewed, time spent on the website, device type, browser type, approximate location, and referral source.

You can usually control cookies through your browser settings. If you block cookies, some website features may not work as expected.

Your privacy choices

Depending on where you live and the type of information involved, you may have the right to request access, correction, deletion, or a copy of certain personal information. You may also have the right to opt out of certain uses, such as the sale of personal data, targeted advertising, or certain types of profiling, where those rights apply by law.

To make a privacy request, contact us using one of the methods below. We may need to verify your identity before completing the request.

Appeals

If we deny a privacy request and applicable law gives you the right to appeal, you may appeal by contacting us at the same email address or phone number. Please include “Privacy Appeal” in your message so we can route it correctly.

Marketing communications

You can ask us to stop sending marketing emails or promotional messages at any time. If you receive a text message from us, you may reply STOP or contact our office for help.

How long we keep information

We keep personal information for as long as needed to provide services, respond to requests, maintain business records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and support insurance-related recordkeeping.

Retention periods may vary depending on the type of information, the insurance product involved, carrier requirements, legal obligations, and business needs.

How we protect information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

No website, email system, phone system, or electronic storage method is completely secure. Please avoid sending highly sensitive information through unsecured email or website forms unless requested through an appropriate secure process.

Children’s privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided information to us, please contact us so we can review and address the issue.

Third-party links

Our website may link to insurance carriers, quote tools, review platforms, maps, social media pages, or other third-party websites. We are not responsible for the privacy practices or content of those third-party websites.

When you leave our website, we recommend reviewing the privacy policy of the website you visit.

Updates to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of the website after changes are posted means the updated policy applies to your use of the website going forward.

Contact us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact us:

• Mark Francis Insurance
• 17519 Chaseloch St, Spring, TX 77379
• Phone: (281) 378-2004
• Email: info@markfrancisinsurance.com